Dataset: Townsville City Council Call Centre Volumes and Response Rates

Description

Townsville City Council Call Centre Volumes by Customer Interaction Type (Call Centre Calls, Front Counter Transactions, Click2Chat, Email) and Response Rates (Average Speed of Answer and Average Handling Time).

The number of requests for service (CRM) raised and closed, and the percentage of calls resolved at first point of contact.

General Information

• Townsville City Council
• Create Date: 21/01/2019
• Update Date: 08/05/2025
• Landing Page: https://data.gov.au/dataset/582420a0-62bf-4a28-ac26-eb09363935f9
• Keywords:
  • customer
  • customer-service-centre
  • customer-service-requests

Distributions

• Townsville City Council Call Centre Volumes and Response Rates
  • Format: XLSX
  • License: Creative Commons Attribution 4.0 International
  • Create Date: 21/01/2019
  • Update Date: 17/04/2025
• Townsville City Council Call Centre Volumes and Response Rates
  • Format: CSV
  • License: Creative Commons Attribution 4.0 International
  • Create Date: 21/01/2019
  • Update Date: 17/04/2025
• Townsville City Council Call Centre First Call Resolution
  • Format: XLSX
  • License: Creative Commons Attribution 4.0 International
  • Create Date: 17/01/2022
  • Update Date: 08/05/2025
• Townsville City Council Call Centre First Call Resolution
  • Format: CSV
  • License: Creative Commons Attribution 4.0 International
  • Create Date: 17/01/2022
  • Update Date: 08/05/2025