Distribution: Townsville City Council Call Centre First Call Resolution

Dataset: Townsville City Council Call Centre Volumes and Response Rates

Description

Townsville City Council is committed to providing our customers with the highest standards of customer service, including the management and processing of requests for service.

This dataset includes the number of requests for service (CRM) raised and closed, and the percentage of calls resolved at first point of contact.

General Information

• Townsville City Council
• Create Date: 17/01/2022
• Update Date: 08/05/2025
• License: Creative Commons Attribution 4.0 International
• Format: XLSX
• Download/Access URL: https://data.gov.au/data/dataset/582420a0-62bf-4a28-ac26-eb09363935f9/resource/73c63b1f-d9a2-449a-84c6-146c892e0192/download/call-centre-first-call-resolution.xlsx