Distribution: Townsville City Council Call Centre Volumes and Response Rates

Dataset: Townsville City Council Call Centre Volumes and Response Rates

Description

Townsville City Council Call Centre Volumes by Customer Interaction Type (Call Centre Calls, Front Counter Transactions, Click2Chat, Email) and Response Rates (Average Speed of Answer and Average Handling Time).

General Information

• Townsville City Council
• Create Date: 21/01/2019
• Update Date: 17/04/2025
• License: Creative Commons Attribution 4.0 International
• Format: XLSX
• Download/Access URL: https://data.gov.au/data/dataset/582420a0-62bf-4a28-ac26-eb09363935f9/resource/dae5ccdd-162e-4fb8-a63a-44795b1c0f58/download/call-centre-volumes-and-response-rates.xlsx