Public consultation regarding the Library Customer Satisfaction Rating 2022 ran from Monday 11 April through until Monday 2 May 2022, which gathered valuable community feedback on the service delivery and customer satisfaction of Townsville CityLibraries.
This report identifies and captures all feedback associated with the consultation and serves as a public document to close the loop on the engagement process. The findings contained herein are presented in their entirety and draw no conclusions or recommendations on project or strategy outcomes going forward.